During the initial assessment, we take detailed notes about your loved one’s hobbies, interests and needs. We then review our caregiver pool to find the person with the matching personality and skills. A member of our Redd’s team will also be present on the first day of home care for the caregiver introduction and to ensure a smooth start.
Do you train your caregivers?
Yes, extensively. We start by hiring caregivers who have experience working in their field, then we provide education on our standards and core values. New caregivers complete a 6-hour orientation training that includes topics such as rights of clients, infection control, client care tips and more. All caregivers have access to dozens of training topics about health care for their particular training.
Do I pay the caregiver directly?
No, you should never pay a caregiver directly. One designated family member will receive an invoice every other month, and payment should be remitted directly to our office.
What can I expect in a typical day with my caregiver?
It depends on the type of service you have requested. It might include grocery shopping and running errands in the morning, preparing and eating lunch, preparing dinner for later, and going for a walk and playing games in the afternoon.
Will we have the same caregiver every time?
We can’t guarantee your caregiver will always be available, but we’ll make every effort to have the same caregiver for every visit. We may occasionally introduce a new caregiver so that you’ll always have an available “substitute” who is familiar with your loved one’s needs and with whom you feel comfortable.
What do I do if I don’t like my caregiver?
If you or your senior family member is uncomfortable for any reason, please let us know – you won’t hurt anyone’s feelings. The most important thing is that you are happy and feel comfortable with your caregiver. If you would like us to find a new caregiver, call our office and we will assist you.
What happens if our caregiver gets sick or can’t come that day?
On days when your caregiver is unavailable, we make every effort to find a substitute who is also a great match for your loved one. We will call to notify you of the situation, and if you have not previously met the substitute caregiver, a member of our team will typically come to your home to make introductions.
What types of specialty services do you provide?
Redd’s Homecare Agency provide a full range of services that may include Wellness Watch, Sitter Services, Care Management, Relocation Assistance, and much more. Please contact your local office to find out more.